Until a few decades back, a family physician used to be the right answer for most healthcare situations, right from the toddler in the house to the octogenarians. Medical emergencies always have been an exception. The family physician could offer expert comprehensive medical care to people of all ages and genders, making them a preferred choice, a dear friend for the common needs of the entire family. He was a great support to all family members at almost all stages of their lives.
Unlike other medical specialists who focus on a specific medical condition, one part of the body or just an organ, a family physician has the expertise and knowledge to provide comprehensive healthcare as well as emotional support to patients of all ages. He was a health guide from infancy to late adulthood and in old age as well. That made him the go-to doctor at any point for the family.
A major role of the family physician was to educate the patients about disease prevention and health maintenance. It included focussing on both physical and emotional health, which may include stress relief, anger management, fertility counselling, weight management and nutritional counselling. For day-to-day common ailments like flu, ear infection, common allergy, draining small abscess, the family physician was the preferred go-to medical resource for the treatment.
The family doctor could help recognise potential red flags for any emerging conditions that may require prompt attention, such as diabetes, heart disease, or cancer – especially if there was a family history of the condition. If there was any need for specialist medical treatment, the family physician would refer to an appropriate specialist.
But now, with increasing medical commercialisation and consumerism, primary care is at the crossroads. The primary care delivery systems are becoming unsustainable and lack the resiliency to survive in new changing environments. In an era of specialisation, the primary care has to struggle to remain relevant and viable.
There has been an increasing inclination of patients to have opinions from specialist even for minor issues. In last few years, with greater smartphone ownership, internet connections – a bevy of apps, online medical service aggregators have started operating brazenly, advertised by superstars and celebrities, aggressively pushing for tests and surgeries – have made the ‘family doctor’ look like ‘Dr Minimalist’. There are a number of reasons why more doctors want to become specialists: competitive pressures, greater income potential, higher status among peers, greater prestige in society and patients’ demand. These factors drive the preference for specialisation. The final result is being lot of specialists, who treat an organ but too few “doctors” to treat the human body as a whole. The media insinuation against doctors has created an environment of mistrust against doctors in the community and rift in doctor-patient relationship.
In addition to basic medical services, the family physician used to act as health advisors, guiding anxious patients to the appropriate healthcare facility. In today times, one of the most effective healthcare interventions is to advise the person to “when to see a specialist doctor and when not to go”. But that friendly advice with in comfort of homely atmosphere is getting distant gradually.
The family doctor – a helping hand, a dear friend and an all-time support of is getting far away from patients in this era of medical consumerism.
CBI has arrested Joint Drugs Controller for allegedly taking a ₹4 lakh bribe to clear injections made by Biocon Biologics .The CBI has arrested Joint Drugs Controller S Eswara Reddy for allegedly receiving a Rs 4 lakh bribe from a conduit to waive the Phase 3 clinical trial of the ‘Insulin Aspart’ injection, an under development Biocon Biologics product to manage Type 1 and Type 2 diabetes, officials said on Tuesday.
The incident may be just a tip of the iceberg, to indicate collusion between administrators and various industries. It is the time to regulate all important components of health industry including health administrators as doctors are regulated – to achieve real cost effective health care.
In last few decades, as doctor-patient relationship has been getting more complex and medical industry has controlled the financial interaction, the medical costs have become expensive. Hence the health insurance industry is gradually becoming indispensable. As doctors are at the front and remain the visible component, they are blamed for the expensive medical treatments. The tremendous rise in health care expenses is usually borne by the government, taxpayer, insurance or patient himself. Therefore there has been an increasing dependence on investors in health care, along the lines of an industry to ensure its financial viability. 25 factors- why health care is expensive
Complex interplay of various industries like pharmaceutical, consumable industry and other businesses associated with health care remain invisible to patients. Various important components for example pharma industry, suppliers, biomedical, equipment, consumables remain unregulated. There is large number of administrators involved in such processes. Although doctors are strictly regulated and kind of over-regulated but such administrators and financial controllers who play important part in medicine, cost, sale and purchase, remain largely unregulated. Because of such undeserved criticism, doctors have actually been alienated from financial aspect but still they are often perceived as culprits for cost escalation.
The CBI has arrested Joint Drugs Controller S Eswara Reddy for allegedly receiving a ₹4 lakh bribe to waive the phase three clinical trial of the Insulin Aspart injection, a product of Biocon Biologics under development to manage Type 1 and Type 2 diabetes, officials said on Tuesday.
Biocon Biologics is a subsidiary of the Biocon. The company has denied allegations.The agency has also arrested director at Synergy Network India Private Limited, who was allegedly giving Reddy a bribe, they said.
After completing the necessary paperwork, the CBI has arrested Reddy and Dua, nabbed during a trap operation on Monday while the alleged bribe exchange was going on, the officials said.
The CBI has also booked Associate Vice President and Head-National Regulatory Affairs (NRA), Biocon Biologics Limited, Bangalore, L Praveen Kumar, as well as Director, Bioinnovat Research Services Private Limited, Delhi, Guljit Sethi in the case under IPC sections of criminal conspiracy and corruption.
An overstressed hospital system unable to bear the rising patient load is an important factor for the frequent fire incidents. Overstressed ICUs, ACs, lot of oxygen flowing, other combustible chemicals, gases, and electrical equipment all around make hospitals a dangerous place for the incidents of fire.
Last year Hospitals increased beds, equipment and staff to admit more Covid patients, but it is not possible to immediately expand the electrical wiring system. Medical equipment or wires carrying current beyond their capacity can overheat. That is what is happening in many hospitals. Besides looking at fire
audit, an electrical audit is also needed.
Fire prevention and safety is a matter of vital importance concerning everyone in the hospital industry. After another incident in Delhi, have further raised the concerns about safety of patients in hospitals. Unawareness of safety measures especially among staff of hospital can increase death toll among patients as well as health care workers. Such incidents happening frequently have become an eye opener for government, health administrators as well as health care providers. NABH and Fire Safety For fire prevention and safety in hospital, certain modifications in building design are required to deal with various potential emergency situations to avoid further incident and damage. The main objective of fire safety design of buildings should be assurance of life safety, property protection and continuity of operations or functioning.
120 patients died due to hospital fires since April 2020 Even the roads inside big hospitals, which should be 6 metres wide, are blocked with parked vehicles. If a fire breaks out, the fire tenders cannot even enter. Therefore norms & codes for building design & fire safety should be followed not only for high rise hospital buildings but also for small set up or nursing homes properly. Fire Codes process is a complex process which integrates many skills, products and techniques into its system. Hospital engineering service provision for Fire Protection according to NABH:
1. Fire fighting installation approval must be obtained 2. Location of control room should be easily accessible. 3. Control panel & manned, PA equipment should be connected with detection system or fire alarm system. 4. Pumps and pump room 5. 2 separate pumps i. e .Electric and diesel pump should be available 6. Provision of Forced ventilation should be there. 7. Arrangement of filling Fire tenders 8. 4 way fire inlet must be present in case of emergency 9. Proper access for Fire tender to fire tanks 10. Fire Drill should be performed 11. Yard Hydrants should be available 12. Ring main and yard hydrants should be as per strategic locations. 13. 2 way fire heads to charge the ring main 14. Landing Hydrant & Hose reels 15. Wet riser system must be installed 16. First aid Fire fighting appliances must be in working conditions 17. First aid equipment cabinets 18. Provision of Escape routes – escape stairs 19. Sprinklers system – basement & bldg. above 15 M in height 20. Automatic Smoke detectors / heat detectors 21. Provision of Fire Alarm System & Fire extinguishers
1. All high-rise buildings need to get NOC as per the zoning regulations of their jurisdiction concerned. 2. A road which abuts a high rise should be more than 12 metres wide, to facilitate free movement of Fire Services vehicles, especially the Hydraulic Platform and Turn Table Ladder. 3.Entrance width and clearance should not be less than 6 metres or 5 metres, respectively. 4. At least 40 per cent of the occupants should be trained in conducting proper evacuation, operation of systems and equipment and other fire safety provisions in the building, apart from having a designated fire officer at the helm. 5. The buildings should have open spaces, as per the Zonal Regulations. 6. Minimum of two staircases with one of them on the external walls of the building. They should be enclosed with smoke-stop-swing-doors of two-hour fire resistance on the exit to the lobby.
1. Hospitals of high rise buildings are found to be utilising the cellars for generators and transformers, which is strictly prohibited. 2. Canteens, OP blocks, dormitories and pathological labs are not allowed in cellars. 3. Regular refresher training courses for the fire brigade personnel. 4. Recommendation for creating Rural Fire Services in areas which are not at present under any full time Fire Service cover. 5. Augmentation of Municipal Hydrant System. 6. Adoption of best practices from other city codes like Mumbai Delhi and Hyderabad by State Government for fire safety. 7. Clarifying position of CFO and Fire Protection Consultant in approval procedures. 8. Recommendation for establishment of Disaster Control Room for cities. 9. A passing reference to NBC rules like provision of fire doors, fire separating walls, fire exit & fire lifts should not be overlooked.
Fire safety Measures have 4 Parameters namely means of access through approach roads, open spaces, means of escapes like external Staircases & Fire fighting equipment. Thus provision of all these is necessary from safety point of view within hospital premises. An effective fire program calls for an understanding of the hospital fire plan & the active participation of every employee at all times. Also at least 1 well trained fire officer should be elected at every hospital. There is no better protection against fire than constant vigil to detect fire hazards, prompt action to eliminate in safe conditions & a high degree of preparedness to fight fire.
Everyone should remember that every big fire starts from small one therefore nothing should be considered insignificant within hospital premises. Some hospitals lack trained staff to handle such emergencies therefore frequent mock as well as evacuation drills must be taken. Panic & confusion are the greatest hazards of fire & they can be countered only by sufficient preparedness which should be avoided by means of hospital staff in case of fire emergency.
India features a mixed-market health system where chronically low investment in public health systems has led to the proliferation of private care providers. In last few years, a bevy of apps and service aggregators have starting operating brazenly in the country, pushing aggressively for tests and surgeries and delivering drugs, often advertised by Superstars and Celebrities. Patient often zigzags between health providers with unclear referral pathways, and ends up receiving questionable quality of care that may typically neither be safe nor affordable.
Online health aggregators are nothing more than sophisticated commission agents. The medical business model thrives on advertisement and commission. Government rules prevent doctors from advertising or soliciting for surgeries, but these companies live on advertising. Any doctor or hospital can get advertised through these companies. In lieu of some money, anyone can be declared as the best and hence misguidance to the patients cannot be ruled out. The flow of patients to a health care facility can be enhanced by financing the advertisements and not by actual quality work and results in increasing medical business manifold. They do not contribute to much needed medical infrastructure and merely redirect patients to existing facilities. They may at the best be able to become facilitators of the process that attract patients by advertisements and result in skyrocketing cost to patients. Any of the Hospitals and doctors can be projected as the best, who tie up with these online aggregators in lieu of some money. Therefore the misguidance as well as increased costs is the two main drawbacks of such a lucrative arrangement of this new medical business. They charge hospitals and doctors for advertisements ( sending more patients) and patients for channelizing them. In the resulting Zig-Zag path, patients are treated more on the basis of advertisements that are many times aired by our ‘Filmy Superstars’.
The health service aggregators have no skin in the game. Neither do they invest in hospitals nor do they have the responsibility of running a hospital, but they want the money which a patient will spend on their health in a hospital. They have conveniently created online apps and are ranked top on search websites. This whole process is against the values and ethics, which healthcare delivery is supposed to be.
The damage caused by the unchecked presence of health service aggregators online is snowballing into a major healthcare crisis which the Union and state governments can ill afford to ignore. Instead of becoming a part of the solution, they have added to the problem by pushing aggressively for tests, surgeries and healthcare services without any medical requirement or prescription.
There are plenty of such apps which advertise about doctor consultations, quick surgeries and direct-to-consumer laboratory tests.
This is where the trouble begins.
In one case, the healthcare aggregator suggested surgery for constipation. The mention of surgery scared the patient, who then approached a hospital where they advised him to improve his diet.
For a kidney stone issue, a healthcare aggregator suggested a laser surgery to a patient without consulting a urologist. The laser surgery was done and the stones got stuck in his pelvi-uretery junction of the kidney-uretery track. He became aware of it two weeks later when he had severe pain in his flank, because of which he walked in to a hospital after the app refused to acknowledge his concerns.
In all of these cases, the apps charged almost double the existing rates for surgeries. For a piles operation, in a general ward, a hospital charges between Rs 50,000-70,000, inclusive of medicines in a patient without co-morbidities. The apps charged between 1.25 lakh to 1.5 lakh, while the national public health insurance scheme Ayushman Bharat rates for such surgeries begin at Rs 10,000.
Ads are being run by online health service aggregators in newspapers and all kind of media.
For removal of kidney stones, hospitals charge Rs 50,000, while the apps charge upwards of Rs 1 lakh, while on the government’s Ayushman Bharat scheme, it is Rs 33,000.
Circumcision is priced at Rs 60,000 by the healthcare aggregators, when hospitals charge Rs 10,000 for a surgery such as this and it is Rs 3,000 for those availing it using Ayushman Bharat.
Their modus operandi? The healthcare aggregators have tie-ups with certain departments in certain hospitals, where after the app does the diagnosis, a doctor on their payroll is sent to the hospital to perform the surgery. After the surgery, the doctor walks away without any care and the patient is left at the hospital until he gains consciousness. At which point, if there is any immediate post-operative care, the nurse concerned does it based on the instructions of the doctor who left. Then the patient checks out.
A fee is paid by these healthcare aggregators to these hospitals for use of the premises for the surgery. In most cases, they approach smaller hospitals where either the top administration turns a blind eye towards these activities. Sometimes, the doctor who performed the surgery may not be on their rolls, but that from a healthcare aggregator.
“The health service aggregators have no skin in the game. Neither do they invest in hospitals nor do they have the responsibility of running a hospital, but they want the money which a patient will spend on their health in a hospital. They have conveniently created online apps and are ranked top on search websites. This whole process is against what healthcare delivery is supposed to be,” said Dr Jagadish Hiremath, CEO of ACE Suhas Hospital in Bengaluru.
Government rules prevent hospitals from advertising or soliciting for surgeries, pointed out Hiremath, but these companies live on advertising.
Such health care aggregators are feeding off hospitals and they need to be regulated. “If you remove the advertisements, these companies don’t exist. They have no physical presence except for a few labs or clinics,” he added.
“The problem is getting compounded by these discounts and offers for unnecessary medically and unwarranted testing in the name of wellness/immunity packages. It is a price war to offer maximum number of tests at lowest prices which is totally meaningless,” highlighted Malini Aisola, co-convenor of All India Drug Action Network (AIDAN)
These online health service aggregators have added to issue of illegal pathology laboratories mushrooming all over, pointed out Dr Jagadish Keskar of the Maharashtra Association of Pathologists and Microbiologists
Almost all of them have roped in big names as brand ambassadors – actor Hrithik Roshan, Amitabh Bachchan, singer Guru Randhawa, Rahul Dravid, actor Sonu Sood, actor Rajat Kapoor, Neha Dhupia, Yuvraj Singh and Randeep Hooda to talk about specific health issues and MS Dhoni.
“They have all these famous names as brand ambassadors as if they will perform the surgeries or look at your blood in a lab. This confuses the public, who are already bombarded with too much information,” quipped Hiremath.
Consumer Drug Advocacy group All India Drug Action Network (AIDAN) argued that the direct-to-consumer advertising has to stop completely. “It is too dangerous in healthcare. Aggregators are inducing demand when people are at their most vulnerable due to the pandemic. They are pushing promotions and offers on tests and surgeries and healthcare services without medical assessment or prescription,” said Aisola.
There is a danger particularly with surgeries, contended Aisola, because this could lead to bypassing medical opinions and identifying alternative treatments. When doctors, hospitals and labs associate themselves with the aggregators, there are ethical issues too, she pointed out.
The practice of doctors associating themselves with these healthcare aggregators have alarmed several doctors’ associations. Association of Minimal Access Surgeons of India (AMASI) wrote to its members stating that any member who has made such a contract with healthcare aggregators should disengage immediately failing which a member found to be in contract thereafter may be liable for disciplinary action by regulatory authorities.
They warned that any litigation arising from such practices will not be defended by the association during legal process by way of expert opinion or otherwise.
“It jeopardizes adequate clinical judgment by a trained person regarding need for surgery and decision as to the type of surgery that would be optimum for the particular patient. The apps are made for the sole purpose of making money,” said the AMASI notification.
Doctor- Patient interaction has evolved from a simple conversation to a complex industrial dialogue in last few decades. With patients being defined as consumers and legalities coming in, has converted the simple treatment into a commercial and legal issue. Many agencies have positioned themselves between doctor and patient to mediate the deal and to have benefit from both sides. But the flip side of the arrangement is that all agencies want a significant pound of flesh for themselves. Survival of Insurance industry is dependent upon expensive medical costs. If costs are low, there would be no need for insurance. The involvement of Investors, insurance companies, suppliers, mediators TPA’s to facilitate the complex interaction makes health costs skyrocket.
With every agency trying to extract more and more, the core stake holders- doctors and patients are being alienated. Such complexities have a potential to affect the medical services in an adverse manner. The clash for more profits is inevitable. Being consumers may be a loss making deal for the patients.
40 City Hospitals join hands Beneficiaries of National Insurance, United India Insurance & Oriental Insurance to get affected from 1ST Dec
Nagpur: The ongoing tussle between the cartel of 3 health insurance companies namely National Insurance Company Ltd, United India Insurance Company Ltd, Oriental Insurance Company and their 6 TPAs i.e. MD India Health Insurance TPA (P) Ltd, Genins India Insurance TPA Ltd, Family Health Plan TPA Ltd, Paramount Health Services & Insurance TPA Pvt.Ltd, Health Insurance TPA of India Ltd and Health India TPA Services Pvt Ltd with member hospitals of Vidarbha Hospitals Association continues to grow serious with more and more hospitals joining hands with affected VHA members. The hospitals are aggrieved because of package rates being decreed by this group of companies which is presently 50-80% less than ongoing agreed open billing rate list. The hospitals are being threatened by the cartel to either agree to deliver services in these subsidized rates or face removal from approved list of hospitals. Insurance Beneficiaries Association and Vidarbha Private Hospital Employees Union have also thrown their weight behind VHA with their own justifications.
Beneficiaries are facing heat on account of the threat of health insurance cashless facility withdrawal presently announced by all major quality conscious hospitals of Nagpur including Wockhardt, Orange City, KRIMS, Alexis, Meditrina, Care, Viveka, Suretech, Arogyam, Center Point, Midas, Ortho Relief, Hope, Icon, Lotus, Samarpan, Sengupta, Treat Me, Radiance, Keshav, Swasthyam, Crescent, Sushrut, Aureus, Shravan, Grace Orthocare, Abhinav, SS.Multispeciality, Metro City, Medicare, Getwell, East End, Safal, New Era, Arihant & Shrikrishna, Criticare, RNH, Asian Kidney, Asha and Platina.
Ganesh Iyer- General Secretary of Insurance Beneficiaries Association stated that even if hospitals agree to attend patients in such minimalistic package costs which is inclusive of medicines, consumables and diagnostics; it will surely affect quality of treatment and complications may increase. Hospitals till date were issuing prescriptions to patients and they used to get the medicines on cashless basis from hospital pharmacy so the relatives were aware of what was being procured and given. If package rates are levied, they will be unaware and hospitals because of such low rates will use substandard drugs, he alleged. Moreover, when health insurance premiums are increasing day by day, why fair rates are not being offered to hospitals based on certain valuation criteria? he queried. He has advised all the beneficiaries of these cartel to get themselves ported to other insurance providers.
Prakash Shende-Working President of Vidarbha Private Hospitals Employees Union has stated that if hospitals agree for such low rates, they will be forced to either reduce remuneration or retrench personnel which will be detrimental to their members.
Citizens were eagerly waiting for an agreeable resolution to this ongoing struggle. All concur that till amicable resolution is found, both parties should have agreed to continue services in old agreed rates. VHA had conveyed its readiness to do so in larger interest of society and mediate in this matter. However, looking into the adamant stand of cartel, VHA today conveyed these insurance companies about their inclination to stop cashless facility to their beneficiaries w.e.f.01/12/2021.
Deploring the cartelization of the health insurance companies; Dr. Ashok Arbat- VHA President said that soon all their 160 member hospitals will be forced to join this agitation if these companies do not mend their ways and value quality care by offering reasonable rates.
The old adage “All that glitters is not Gold” is particularly relevant in current era of media domination where media projection shapes the perception and may defy the reality. Media has dominated our lives and can sway the opinion formation of masses. Written media, television, social media can collectively influence the mass opinion.
Society, in general, needs to be wise enough to realize the importance of getting rid of these blinders in real life . One such factor that causes an illusional mist in the thoughts of masses is projection in films. They create a mirage of illusional glitter wherein there is blurring of real life from the reel life of heroes. The larger-than-life unreal persona of the celebrities on screen looks too charming and sometimes becomes undeniable and dominates mind of masses. The super-human characters played out in films appear to be real. The problem arises when the imaginary characters of the reel life stories are emulated in real life. Individuals as projected character fill in peoples’ imagination and are perceived as real and becomes ingrained in mind. The naivety of masses to perceive the projected character as real one goes beyond a reasonable thought process and imagination.
These roles played in films are not really act of inspiration in real life as the actual purpose accomplished in the end of a movie is entertainment of society and business for themselves. A recent candid admission by the actor Mr Irrfan Khan that film stars should not be role models was impressive (Hindustan times) .
At the best, a particular projected character (and not individual acting star) may be a role model. An actor or super star, is simply doing his work of “acting” in the end. This work of acting may bring an entertainment of few hours at the most.
One cannot stray away from the wisdom to choose between what we consume merely for our entertainment and what we believe or face in real life. One needs to differentiate between rationale truth behind the celebrity gimmicks in the media and exaggerated sensationalism. Sensation created merely for a commercial successful venture should not be allowed to overpower the judgments of real life.
But the problem starts, when these false perceptions created merely by a projected glimmer takes the shimmer away from the real worthy. The real professionals and people who are worthy of glory become invisible behind the glittery mist, a haze, which is unreal and unhelpful in real life.
A soldier contributes to our society much more in real terms. Even a junior doctor saves many lives in a day in emergencies as compared to work of a superstar in films. A teacher, nurse or scientist have contribution which is more fruitful to our generation. Also the scientists, who contribute immensely and bring about the real change in our lives. Their contribution is huge to our society and much more than doing just acting on screen. The reel actor merely imitates the real life lived and actual work done by real heroes like soldier, doctor or teacher. Someone who only acts and behaves like one, is respected and paid thousand times or more than the real one. In reality, people need more than mere entertainment and reel role models and actors in their real lives.
Compare the trivial amount of remuneration, fame and respect the real worker gets as compared to the film stars, who merely imitate their actions. Reel projection for purpose of entertainment is more easier to enact and more profitable than actual performance in real life. It is easier to become a reel hero, as it requires little hard work or just connections to get an opportunity. Some one can be a reel hero just by dynastic factor easily. Hard work is definitely required but that may or may not be prerequisite.
Even good films may raise some social problem, which everyone knows already and offer no practical solution in reality. Therefore what good it brings to the public, beyond entertainment, is any body’s guess. The persona, actors usually project on screen, may actually be far from his or her real personality. In most of cases, what he does in movies and reel life, is actually away from possibility of real life . But strangely in present era, people lose sight of what is mere perception. It is clearly a story, tale, a drama, a myth and is not the real identity of the people, we see on-screen.
In present era, real contributions by people, who are saviours of human life and the real heroes, remain unappreciated. People are so besotted by fame and money that they fail to appreciate the sacrifices made by real heroes. Filmy super hero just imitates a doctor, soldier, dacoit or a street hooligan and just pretends to be one on the screen.
But there are real life heroes that exist around us. Doctors awake at night saving lives every minute or soldier in freezing cold are worthy of more respect and are real heroes. And it is up to the society to look beyond the superficial and reel story, and focus on the real life actors. There has to be an true effort to make, respect and appreciate real heroes.
Point to ponder is that whether society needs people just acting like doctors, soldiers and not the actual and real ones, who saves lives. Does Society need only entertainment, because respect which is paid to someone who is just an actor, is not extended to real doctors, soldiers or other altruistic professions.
A reel hero who acts like a soldier, is famous and richer and than the actual soldier, who dies unnamed and in penury. Children of today’s times will strive to become, who is worshiped and paid respect by society and therefore will prefer to become reel heroes.
A society truly needs the real people, who work and act for them, more than just entertainment. It will need total change in attitude of people to deconstruct the perceptions, which are based on mere projections and are away from reality.
It is time to recreate and worship real heroes, who have become invisible behind the glittery mist.
Society needs to envisage the bigger real picture, and should not be mistaken for another projected story.
The perception of the projection will decide, what does the society actually need- or desire-or deserve , “Reel Heroes or Real Heroes”.
The doctors, nurses and healthcare system have been relentlessly hauled over the coals for last one year and further battered emotionally by the cruel adverse media insinuations and taunts. At the peak of pandemic, when the powerful media should be discussing the core issues to control pandemic; issues like oxygen supply, vaccination and improving the health infrastructure, it has found more interest in a futile Allopathic-Ayurveda debate. Even if someone wants to start this kind of discussion, media should have shown more wisdom not to make it a dominant issue. There are more important, urgent and pressing issues where media can play a vital role.
By many media narratives, an impression is being fostered that doctors have made a mess and forfeited their moral right to treat. Suggestions of ineptitude were gleefully aired, causing demoralization of the warriors, who were immersed in the pool of Covid patients, trying to save them.
Their role should be as facilitators to help doctors to save more lives. One hospital death of out of millions saved, is projected as failure of doctors. They are so distant from the ground reality. To control the health system, media has a tendency to pretend that shortcomings in the patient care can be rectified by punishing the doctors and nurses.
Hence by selective projection the blame for deficiencies of inept system, powerful industry, inadequate infrastructure and poor outcomes of serious diseases is shifted conveniently to doctors, who were unable to retaliate to the powerful media machinery.
The demonstration of the cleft that separated doctors from the actual overpowering controlling medical industry and administrators is not given, in order to maintain the prejudice with its dangerous bias towards doctors, who are in forefront and are visible to public.
Media people, who have never treated a patient in their lifetime, sway opinion and treatments of the millions just by game of projection and perception. The news items and the content are guided by idea of creating sensation in a quest to sell news, be it a selective negativity. Such negative and selective projections are causing discouragement and demonization of the medical profession. It is the biggest tragedy to the medical profession in present era.
Normal treatment of the sick patients is being projected as gruesome atrocity, inflicted by doctors. Media could have done better in helping to take off spectacles fogged with bias against doctors and recognizing them as real saviours, just as deserving of justice.
National Media could have helped, had they fueled the right and constructive discussions. The TV channels could have countered the pandemic with better imagination, sobriety, and exemplary performance rather than creating sensation by cynical and futile debates, which are absolutely inappropriate at this time.
Administrators, who have never treated a patient in their lifetimes, but control treatment of thousands of patients. The biggest tragedy to the medical profession in present era, causing discouragement and demoralization of medical profession. Their role should not have been more than facilitators, but they have become medical administrators. They are so distant from the ground reality. To control the health system, administrators have a tendency to pretend that shortcomings in the patient care can be rectified by punishing the doctors and nurses. The vulnerability that is intrinsic to the doctors’ working makes them sitting ducks, an easy target for harassment and punishments and is exploited by everyone to their advantage. Administrators use this vulnerability to suppress them. It is used by media and celebrities who projected themselves as Messiah for the cause of patients, and sell their news and shows by labeling the whole community of doctors as dystopian community based on just one stray incident.
The blame for deficiencies of inept system, powerful industry, inadequate infrastructure and poor outcomes of serious diseases is shifted conveniently to doctors, who were unable to retaliate to the powerful administrative machinery.
The demonstration of the cleft that separated doctors from the actual overpowering controlling medical industry and administrators is not given, in order to maintain the prejudice with its dangerous bias towards doctors, who are in forefront and are visible to public. Clearly separating the role of health workers and the hidden administrators would not only settle the matter, but is actually essential to project the reality. The correct perception of two fundamentally different components would reveal a real gulf and would help to address the core issues.
A wish to govern, regulate and punish the medical professional by administrators is not new. Hammurabi 4000 years back had initiated to write the cruel rules of the game, which possibly initiated a change in the global perception and regulatory system and formed the basis for cruel regulation in radical and unprecedented ways.
In a quest to control this difficult area, which encompasses life and death, deals with extremes of poverty and riches, mortality and morbidity, pain and relief, sadness and happiness, smiles and sorrows and uncountable emotions, intertwines with financial aspects and the amalgamation of intricacies of science with legal complexity, doctors are burdened with over-regulation and administrative pressures.
Consequently the doctors are the sufferers, as they feel enslaved and suffocated. But ultimately who would be the sufferer, does not need an Einstein brain to guess.
More than a dozen doctors posted in rural hospitals in Unnao district of Uttar Pradesh collectively resigned, alleging harassment and misbehaviour by administrative officials.
The doctors, numbering 14, posted at community health centres and primary health centres submitted their resignation letters to the chief medical officer (CMO) of the district on Wednesday. Speaking to the media, one them said that while their teams would work on the field from noon to 4-5 p.m., isolating COVID-19 positive cases in their home, distributing medicine and carrying out sampling, the local SDM would summon them after that seeking a report of their work. The doctors would have to drive back several km to the tehsil from their place of work just to “prove that they are working,” said the doctor. “Despite continuously working, it has been made to appear like we are not working and that due to this, the COVID-19 situation is going out of control,” he said. The doctors also alleged that they were not provided sufficient drug supply from the government and often faced verbal harassment at the hands of the CMO and the CMS. If the field teams were unable to trace down patients because of submission of wrong phone numbers and addresses, they should not be held responsible for it, said the doctors.
Medical care intertwined with health business, further braided with changes in medical law presents a more complex problem rather than just treating a patient well. In present era, many kinds of organizations have positioned themselves between doctor and the patient.
This era belongs to a transitional phase, when gradual conversion of doctor-patient interaction to a business transaction is being controlled by industry’s middlemen . One such middle industry is Insurance industry. The medical industry, insurance, law industry and administrative machinery remain hidden in the background and enormously benefitted at the cost of doctors and nurses, who suffered at the front, as face of the veiled colossal medical business and remain the only visible components. Insurance industry is in a position to extract business from doctor as well as patients. One such example is published in Times of India, where insurance company has paid bills between 45-80%. Each one of the medical industrial component trying to have their pound of flesh, will not only push the cost of health care upwards, but would leave both the main stakeholders, doctors and patients feel dissatisfied.
As the number of people hospitalised due to Covid rise, many find that they have to settle a big chunk of the bill out of their own pockets despite having health insurance. Policyholders are again caught in the crossfire between hospitals and insurers over the treatment of consumables like personal protection equipment (PPE) kits resulting in only 45% to 80% of hospital bills being recoverable by customers. For 81-year-old diabetic and hip fracture patient K Saraswathi, who was treated for Covid-19 for eight days got only Rs 56,500 reimbursed of the total Rs 1.18 lakh bill from third-party administrator Raksha. Among other things that were disallowed included Rs 17,600 for PPE claims. While insurers cite General Insurance Council (GIC) norms their argument may not hold water as IRDA has not approved any norms. “How can a hospital treat a patient without PPEs?” asked an official at the Insurance Ombudsman office which is snowed under with complaints for short-settlement. “We used to get a few cases last year, now we have 88 pending cases, 70% to 80% of which are short settlements,” the official said.
For some insurers, the exclusions amount to a third of hospital bills. Liberty General officials said around 35% of the bill does not fall under the ambit of insurance coverage. Its VP and national claims manager for accident & health, Amol Sawai said, “On the industry level, the average Covid claim severity is Rs 1,40,000, the settlement severity is about Rs 95,000 of the claimed amount. We have seen almost 20% of the total bill is attributed to PPE costs.” India’s largest health insurer Star Health settles nearly 80% to 90% of claims under cashless settlement within two hours of receiving claims. S Prakash, MD of Star Health said, “One doctor who takes a round in the same PPE kit, cannot charge for each of ten patients he visits. The controversy is not in the reimbursement for PPEs, but in the number of PPEs covered. One cannot claim for ten PPEs per day. For ICUs, we allow a higher number of PPE kits compared to the ward,” he said.
According to the GIC officials, the referral rate for PPE kits is Rs 1,200 per day for moderate sickness and Rs 2,000 per day for severe sickness.
“We also see a spike in claims made for CT scans per person. We allow maximum two CT scans per patient,” he added. Officials at the GI Council blamed the hospitals for this situation. “Why are no directions given to hospitals on billing?” asks a council official. He points out an instance where a Tamil Nadu hospital charged Rs 14,000 for medicines, Rs 55,000 for diagnostics and Rs 50,000 for PPE besides room rent. When the insurer raised a red flag, the bill was halved to Rs 1.5 lakh.
“Is it okay for hospitals to loot with such high bills, whose money are we paying? It is the public’s money. If the premium doubles next year, will anyone even think of medical insurance. If we raise our hands and give up covering medical insurance, can anyone force us to provide a cover,” the official asked. The short settlement by insurance companies is resulting in a rise in complaints at the office of Insurance Ombudsman in Chennai.
“Insurers are citing some GI Council norms for claims settlement. Whatever they are saying does not hold water as IRDA has not approved any norms. How can a hospital treat a patient without PPEs?,” an official at the Insurance Ombudsman office said. Hospitals on their part blame the westernization of healthcare where insurance companies call the shots. “How can an insurance company decide on medication? A Dolo works for some while a Combiflam works for another, both these have a price differential. Now to say I will pay Dolo charges for a Combiflam or vice versa is plain stupidity. We need someone who looks at the bill and the patient and not one size fits all,” a MD and head of infectious diseases in a private hospital said. “The need is a regulator who understands medicine,” he said.
This book comprises of stories that capture the pivotal moments in the treatment trajectory of the critical patients facing death. The times that force the doctor to confront the saddest moments, while battling a terrifying, unbeatable foe, the death monster alongside families’ fears, gloom, indecisiveness, dilemmas about future and saviour’s own predicaments intertwined with medico-legal intricacies and consequent complex emotional interactions.
The situations depict ‘the real issues’ through ‘fictional narratives’.
The stories reflect life of a doctor in the present era, amidst sick patients in an imposed legal milieu, a mystic journey, an arcane odyssey punctuated with pain and pleasure in the narrow and uncertain lanes at the horizon of life and death, carrying the burden of various vicissitudes like consumerism, legalities, unpredictable course of diseases, mistrust and blame for poor outcomes.
The narratives try to unmask the eternal latent vulnerability that is intrinsic in doctor’s work, which is exploited by media, law industry and even celebrities to sensationalize and sell their news and shows. The vulnerability turns more evil as the delineating cleft that separates doctors from the invisible overpowering medical industry is not shown, thus ensuring to sustain the prejudice with its dangerous bias towards health care workers.
One negative news story through a ‘portrayal effect’ generates unbridgeable gap in doctor -patient relationship, painful burden of mistrust loaded on doctors, that would heal only if millions of unfettered, unprejudiced, unbiased facts are clearly projected.
The book tries to highlight a seemingly illogical and contrary nature of the conflict; the doctors are finding themselves increasingly being engaged into. The dense mazes of consumerism, extensive communication, documentation, unrealistic expectations, negative media insinuations, legal complexities are demoralizing to doctors and certainly counterproductive for patients.
The futile discords emanate frequently, that are mundane in reality when compared to the actual disease and the real point of intention which is ‘The Treatment of the Patient’.
But is this what the patients actually need? Does the entanglement of doctors in such a maze help the patients in real sense?
The author felt morally compelled and attempted to find answers, embedded in a journey that was wondrous and inspirational, but with horrifying moments as well.
Has the decision to treat human fragility become a mistake in present era? No reward, if you win the match of life and death but sword hanging; if one were to lose?
Patient will need to decide someday, whether to be a consumer or just remain a patient.
Being a consumer may be an overall loss-making deal for the patient.
The stories are fictional, but the depiction of the problems to the doctors, nurses and patients are real, based on day to day routine incidents. The episodes do not pertain to any single particular person, patient, doctor, nurse, hospital and organization. All the characters, names and dialogues in the book are figment of imagination of the author and similarity to any person, any situation or organization may be co-incidental.
The stories are not against any law, word of courts, profession, any government or any organizational set up or rules of any country. They depict the problems commonly faced by doctors in performing their duties hence are likely to affect the patient directly.